Wi-Fi and Connectivity Support

Stay connected with our fast and reliable Wi-Fi! If you’re having trouble, this step-by-step guide will help you get online quickly.

A. Connecting to the Hotel Wi-Fi

1. Find the Network Name (SSID)

• The network name and password are usually on your room key holder, TV welcome screen, or provided at check-in.
• Common names: “HotelName_Guest”, “HotelName_WiFi”, etc.

2. Connect Your Device

• On your device:
  • Open Wi-Fi settings.
  • Select the hotel’s network name (SSID).
  • Enter the password if prompted.

3. Accept the Terms

• Some hotels require you to open your browser and accept terms or enter your room number and last name.
• If redirected, follow the on-screen instructions to complete your connection.

B. Troubleshooting Common Wi-Fi Issues

1. Can’t Find the Network

• Ensure Wi-Fi is enabled on your device.
• Move closer to the room’s entrance or window.
• Restart your device.
• Check if other devices can see the network.

2. Connected but No Internet

• Open your browser and try to load any website.
• If redirected, complete the login/acceptance process.
• Forget the network and reconnect:
  • Go to Wi-Fi settings, tap the network, and select “Forget.”
  • Reconnect by entering the password again.

3. Slow or Dropping Connection

• Move closer to the Wi-Fi access point (often near the door or ceiling).
• Disconnect and reconnect to the network.
• Limit the number of devices connected.
• Close unused apps or browser tabs.

4. Device-Specific Tips

• Laptops: Try restarting your browser or using a different one.
• Phones/Tablets: Toggle Airplane Mode ON and OFF to reset the connection.

C. Advanced Troubleshooting

1. Restart Your Device

• Power off and restart your phone, tablet, or laptop.

2. Try Another Device

• Check if other devices can connect. If they can, the issue may be with your device.

3. Check for Outages

• If no devices can connect, there may be a temporary network issue.

D. Still Having Trouble?

If you’re still unable to connect:

• Tap “Request IT Support” in the app.
• Include details:
  • Your room number
  • Device type (e.g., iPhone, laptop)
  • Error messages (if any)
• Our IT team will contact you promptly.