Social Media Policy

Molo Online (Pty) Ltd

Effective Date: 2025-02-10
Last Updated: 2026-02-29
Version: 3.0

1. Purpose

This policy governs the use of social media in relation to Molo Online and its products. It applies to all four parties in the Molo ecosystem: Molo employees, Company representatives, Company Staff, and End Users engaging with our social media presence.

2. Official Channels

Our official social media accounts are clearly branded with Molo Online or Molo branding. We are not responsible for content on unofficial or impersonating accounts.

3. Four-Party Social Media Responsibilities

Molo

Molo is responsible for:

• Managing official Molo social media accounts
• Responding to platform-related queries
• Not disclosing Company, Staff, or End User data on social media
• Directing support queries to appropriate channels

Companies

Companies using Molo are responsible for:

• Their own social media presence
• Not disclosing End User data on social media
• Training Staff on social media policies
• Managing Staff social media conduct

Staff

Staff of Companies using Molo should:

• Not disclose End User information on social media
• Not share confidential Company information
• Direct customer issues to official support channels
• Identify themselves as Company representatives when appropriate

End Users

End Users engaging on social media should:

• Not share sensitive personal information publicly
• Use official support channels for account issues
• Be mindful of information visibility

4. User Engagement Guidelines

When interacting with our social media:

• Be respectful and courteous
• Do not post offensive, discriminatory, or harmful content
• Do not share false or misleading information
• Do not spam or engage in excessive self-promotion
• Respect intellectual property rights
• Do not share confidential information from any party

5. Content Ownership

• Content you post remains your property
• By posting on our pages, you grant us permission to share, respond to, or reference your content
• We may remove content that violates these guidelines

6. Privacy on Social Media

• Be mindful of personal information you share publicly
• Our Privacy Policy applies to information collected through social media
• Direct messages containing sensitive information should be avoided
• Do not share confidential business information on social media
• Staff profile information should not be reposted without Staff consent

7. Data Protection

Social media interactions may be monitored for:

• Quality assurance
• Security purposes
• Compliance monitoring

We do not:

• Sell social media interaction data
• Use social media to collect End User account information
• Share Company or Staff data via social media

8. Moderation

We reserve the right to:

• Remove comments that violate these guidelines
• Block users who repeatedly violate policies
• Report illegal activity to appropriate authorities

9. Contact Information

For social media-related queries:

• General: hello@molo.page
• Website: molo.page