Start a Conversation

Have a question about your cover? On the Ask & Chat tab you can start a conversation with MChat, your trusted guide. You can chat in any South African language, and MChat will respond in the same language.

How MChat Helps You

• Easy to use: Type your question or use voice-to-text if you prefer speaking.
• Personalised guidance: MChat asks simple questions (like your age or fund balance) to give you relevant answers or calculations.
• All languages supported: Chat in English, isiZulu, Afrikaans, or any of the 11 official languages. Just type “Please continue in English” if you want to switch.
• Clear explanations: Information is explained in plain language, sometimes repeated in different ways so it’s easy to understand.
• Shareable info: All articles can be downloaded or shared via WhatsApp.
• Human help when needed: If your query is complex, MChat can connect you straight to a person for extra support.

Why Use MChat?

Instead of filling out forms, reading long documents or searching for information, MChat lets you ask questions naturally - just like talking to a person. It helps you understand your cover and guides you step by step.

Ready to try it?

Go to the Ask & Chat tab, start typing (or speaking), and let MChat do the rest.