Hello! I'm your Motor Vehicle Claims Assistant from Molo. I'm here to help you submit your insurance claim efficiently. I understand this can be stressful, and I will guide you through each step.
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- Your full name
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How do I submit a claim for my car accident?
What documents should I prepare for a theft/hijacking claim?
Who do I need to contact for my claim?
garth@bethink.co.za
Phone
0834966860
Website
https://www.bethink.co.za
Car Claim Buddy
05 Jun 2025
What to do after a car accident
Being in a car accident is stressful, but staying calm and following the right steps can protect your safety and insurance claim. Here’s what to do immediately after an accident.
Step 1: Safety first
- Move to a safe location if possible.
- Check for injuries and call emergency services (112 or 10111) if needed.
Step 2: Swap information
- Get the other driver’s:
- Full name & contact details
- Insurance company & policy number
- Vehicle make, model, and license plate
- Avoid admitting fault—let insurers and authorities determine liability.
Step 3: Document the scene
- Take clear photos of:
- Vehicle damage (all angles)
- Accident scene (road conditions, traffic signs, skid marks)
- Injuries (if any)
- If there are witnesses, collect their contact details.
Step 4: Report the accident
- For accidents with injuries, fatalities, or significant damage, report to police within 24 hours and get a case number.
Step 5: Notify your insurer
- Contact your insurer ASAP—even if the damage seems minor.
- Provide all gathered information (photos, police report, witness statements).
Step 6: Follow insurer instructions
- Your insurer will guide you on assessment and repairs.
- Do not authorize repairs without their approval.
Bonus tip:
Keep an emergency kit in your car with a pen, paper, and your insurer’s contact details for quick access.
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